Frequently Asked Questions

General Questions

Where is Laundriii located?

We are at 1795 W San Carlos St, San Jose, CA 95128, in the West San Jose neighborhood. Our location is right off I-280 near Meridian Avenue with free on-site parking.

What are your hours?

We are open 7am to 10pm every day of the week, including weekends and holidays.

What services do you offer?

We offer four main services:

• Self-service laundromat — Walk in and use our modern washers and dryers
• Wash and fold drop-off — We wash, dry, and fold your laundry for you
• Pickup and delivery — We come to your door and handle everything
• Commercial laundry — Volume services for businesses

Do I need to make an appointment?

No appointment needed for self-service or wash and fold drop-off — just walk in during business hours. For pickup and delivery, schedule online at laundriii.trycents.com/order.

Self-Service Laundromat

What size washers and dryers do you have?

We have a range of machine sizes to fit any load. Our largest washers handle up to 90 pounds, which is perfect for king-size comforters, sleeping bags, and oversized blankets. Smaller machines are available for regular-size loads.

What payment methods do you accept?

Our machines accept both coins and cards. No need to bring a roll of quarters.

Is your laundromat attended?

Yes. Our facility is staffed during all operating hours. There is always someone on site if you need help or have questions.

Do you have WiFi?

Yes. Free WiFi is available throughout the facility so you can work, browse, or stream while you wait.

Is there parking?

Yes. We have free on-site parking right at our location on W San Carlos St.

Wash and Fold

How does wash and fold work?

Bring your laundry to us during business hours. We wash, dry, and fold everything for you. Come back and pick it up — usually within 24 hours.

How much does wash and fold cost?

Our wash and fold service is priced per pound for one-off orders. For exact pricing, call us at 888-411-8081 or stop by. For recurring service, our subscription plans use per-bag pricing starting at $99 per month.

How long does wash and fold take?

We turn around most orders within 24 hours. Drop off in the morning and pick up the next day.

Do you separate colors and whites?

Yes. We sort all laundry before washing to prevent color bleeding and ensure the best results.

Can I drop off comforters and bedding for wash and fold?

Absolutely. We handle comforters, duvets, blankets, sheets, and all types of bedding. Our large-capacity machines are built for bulky items.

Pickup and Delivery

How does laundry pickup and delivery work?

1. Schedule online at laundriii.trycents.com/order
2. We pick up from your door at your scheduled time
3. We wash and fold everything with care
4. We deliver it back to you fresh and folded

Most orders are returned within 24 hours.

Where do you deliver?

We deliver throughout San Jose, including West San Jose, Willow Glen, Rose Garden, Campbell, Santa Clara, Cupertino, Sunnyvale, and surrounding neighborhoods. Check laundriii.trycents.com/order to confirm your address is in our delivery zone.

Is there a minimum order for delivery?

Contact us at 888-411-8081 for current minimum order requirements.

How do I schedule a pickup?

Go to laundriii.trycents.com/order to schedule your first pickup. You can choose your preferred pickup and delivery times.

What if I am not home during pickup or delivery?

You can leave your laundry in a bag at your door for pickup. For delivery, we can leave your clean laundry at a designated spot. Contact us to set up your preferred arrangement.

Subscription Plans

What subscription plans do you offer?

We offer three plans with per-bag pricing:

Each bag holds up to 30 lbs. Visit our subscriptions page for more details.

Do unused bags roll over?

The Partner and Family plans include a 1-month rollover for unused bags. The individual plan does not include rollover.

Can I get additional laundry done beyond my plan?

Yes. Partner and Family plan members get $0.10 off per pound for laundry beyond their included bags.

How do I sign up for a subscription?

Sign up online at laundriii.trycents.com/order or call us at 888-411-8081.

Is there a promo code for new subscribers?

Yes. Use code WELCOME20 to get $20 off your first month.

Pricing

How much does it cost to use the laundromat?

Machine prices vary by size. Bring coins or a card — our machines accept both. Stop by or call 888-411-8081 for current pricing.

How much does laundry delivery cost?

Pickup and delivery pricing depends on the weight of your order (per-pound for one-off) or your subscription plan (per-bag for recurring). Visit laundriii.trycents.com/order for details.

Is wash and fold cheaper than doing it myself?

When you factor in the cost of detergent, machine fees, water, electricity, and your time, wash and fold often comes out even or ahead — and you get your time back. Check our pricing guide for a detailed comparison.

Commercial Services

What types of businesses do you serve?

We serve gyms, salons, spas, Airbnb and short-term rental hosts, restaurants, property managers, medical offices, and other businesses that need regular laundry service.

How does commercial pricing work?

We offer volume pricing based on your weekly laundry needs, with invoicing and predictable costs. Call 888-411-8081 to discuss your specific requirements and get a custom quote.

Do you offer weekly pickups for businesses?

Yes. Most of our commercial clients are on a weekly pickup and delivery schedule. We can customize the frequency to match your needs.

How do I set up a commercial account?

Call us at 888-411-8081 or visit our commercial services page to get started. We will discuss your needs, set up a pricing plan, and get you on the schedule.

Fabric Care

What detergent do you use?

We use high-quality, commercially rated detergent that is effective on stains while being gentle on fabrics. If you have sensitivities or preferences, let us know and we will accommodate.

Do you handle delicate items?

Yes. Let us know if you have items that need special care when you drop off or schedule a pickup. We treat each order individually.

What if something is damaged or lost?

We take great care with every order, but if something goes wrong, contact us immediately at 888-411-8081 and we will make it right.