Full-Service Laundry Terms of Service

These Terms of Service ("Agreement") govern the use of laundry services provided by Ajet Ventures LLC, doing business as Laundriii ("Company," "we," "us," or "our"), including self-service, wash & fold, pickup and delivery, and subscription-based services.

Garment Care, Missing, or Damaged Goods

The Company will use commercially reasonable, industry-standard efforts to provide washing, drying, and folding services.
All garments are accepted by weight only. The Company does not perform piece-by-piece counts.
The Company does not read or follow manufacturer care labels due to operational constraints.
All clothing is washed using commercial front-load machines with high-speed extraction.
The Company accepts no liability for:

Normal wear and tear
Shrinkage, color loss, or fabric degradation
Damage to delicate or "special care" items

The Company does not guarantee the removal of stains.
The Company is not responsible for loss or damage to items left in pockets or bags, including but not limited to money, jewelry, electronics, or personal effects.
The Company reserves the right to refuse service for any item at its sole discretion.
Customer acknowledges that weights may vary due to moisture content and handling.
Customer agrees not to leave items if the potential loss of a garment is unacceptable.
The Company may process Customer laundry at any Company-owned or affiliated facility.

Claims Notice Requirement

Customer must notify the Company in writing within five (5) business days of delivery or pickup completion of any missing or damaged items. Failure to do so constitutes a waiver of any such claim.

Pickup & Delivery Services

Customer acknowledges that pickup and delivery services involve transportation, routing, and third-party handling. The Company is not responsible for delays caused by traffic, weather, access issues, incorrect address information, or customer unavailability.

Liability for any loss or damage during pickup or delivery is subject to the same limitations set forth in this Agreement.

Unclaimed / Abandoned Items

Any items not claimed within thirty (30) days of service completion may be considered abandoned and may be donated or disposed of at the Company's discretion without further liability.

Allergy Notice

Laundry is processed in shared commercial machines. Residual detergents or chemicals may remain and may not be hypoallergenic. By using the Company's services, Customer assumes all risk of allergic reactions or sensitivities.

Disclaimer & Limitation of Liability

To the maximum extent permitted by law, the Company's liability shall be limited to general money damages not to exceed the amount paid by Customer for the service giving rise to the claim.

In no event shall the Company be liable for consequential, incidental, indirect, special, or punitive damages, whether or not foreseeable.

Services are provided "as is" and "as available," without warranties of any kind, express or implied.

This limitation of liability shall be Customer's exclusive remedy.

Force Majeure

The Company shall not be liable for failure or delay in performance due to events beyond its reasonable control, including but not limited to acts of God, labor shortages, equipment failure, utility interruptions, or governmental actions.

Entire Agreement & Governing Law

This Agreement constitutes the entire agreement between the parties and may be modified only in writing signed by both parties.

This Agreement shall be governed by and construed in accordance with the laws of the State of California, without regard to conflict of law principles.

Dry Cleaning Terms of Service

These Dry Cleaning Terms govern dry cleaning and specialty garment care services provided by Ajet Ventures LLC, DBA Laundriii ("Dry Cleaning Services"), whether dropped off in store or collected through pickup and delivery.

By submitting garments for dry cleaning, Customer agrees to these Dry Cleaning Terms in addition to the Full-Service Laundry Terms above. Where these Dry Cleaning Terms conflict with the Full-Service Laundry Terms, these Dry Cleaning Terms control for Dry Cleaning Services.

Garment Condition & Inherent Risk

Dry cleaning involves solvents, heat, pressing, and mechanical action. Some garments may react unpredictably to these processes regardless of the care exercised.
Customer is responsible for disclosing any known defects, prior damage, stains, loose buttons, weak seams, or special handling requirements at the time of drop-off or pickup.
The Company may, but is not obligated to, follow manufacturer care labels. Care labels are not a guarantee that a garment can be safely cleaned.
The Company does not guarantee the removal of any stain. Attempting to remove a stain may cause discoloration or damage, and Customer authorizes such attempts.

Damage During Processing

Customer acknowledges and agrees that the Company is not responsible for damage to garments that occurs during the dry cleaning process, including but not limited to:

Shrinkage, stretching, or change in fit
Color loss, bleeding, fading, or dye transfer
Damage to buttons, beads, sequins, trim, zippers, or other embellishments
Damage to leather, suede, fur, silk, wool, or other delicate materials
Fabric weakening, holes, or tears resulting from age, prior wear, or manufacturing defects
Damage arising from faulty or inaccurate manufacturer care labels

Garments that are worn, aged, previously damaged, or made from delicate or unconventional materials are accepted solely at Customer's risk.

Limitation of Liability & Exclusive Remedy for Dry Cleaning

To the maximum extent permitted by law, if the Company elects to compensate Customer for any garment that is lost or damaged in connection with Dry Cleaning Services, the Company's total liability for that garment shall not exceed five (5) times the amount Customer paid the Company to clean that specific item.

Any such compensation will be issued solely as in-store credit applied to Customer's account for future Company services. No cash refunds, replacement cost, or retail value reimbursement will be provided. In-store credit is non-transferable and has no cash value.

This in-store credit shall be Customer's sole and exclusive remedy for any lost or damaged garment submitted for Dry Cleaning Services.

Claims

Customer must inspect garments upon receipt and notify the Company in writing within five (5) business days of delivery or pickup completion of any missing or damaged item. Failure to do so constitutes a waiver of any such claim.
Customer must present the original receipt or order confirmation and return the garment in question to the Company for inspection before any credit is issued.
Garments not claimed within thirty (30) days of service completion may be considered abandoned in accordance with the Unclaimed / Abandoned Items section above.

Laundriii Subscription (Cents) Terms of Service

These Subscription Terms govern recurring and subscription-based services offered by Ajet Ventures LLC, DBA Laundriii, through the Cents software platform ("Subscription Services").

By subscribing, Customer agrees to these Subscription Terms in addition to the Full-Service Laundry Terms above.

Subscription Terms
- Subscription features, pricing, benefits, minimum commitments, and conditions are displayed on the /subscriptions page.
- Certain subscriptions require a minimum term or minimum spend commitment.
- Subscription benefits are provided in consideration for Customer's financial commitment and are payable regardless of actual usage.
Automatic Renewal & Cancellation
- Subscriptions automatically renew unless canceled prior to renewal.
- Early cancellation does not result in refunds unless expressly stated.
- Customers may cancel through the platform or by contacting support.
Modifications
The Company may modify subscription features or pricing with advance notice. Customers may cancel without penalty within thirty (30) days of notice of material changes.
Payments & Refunds
- Subscription payments are non-refundable except as required by law.
- Failure to meet minimum spend requirements may result in loss of benefits or termination.
- Payment methods are securely stored and charged as authorized.
Suspension & Termination
The Company may suspend or terminate subscriptions for violations of these Terms. Prepaid amounts may be forfeited.
Limitation of Liability
Subscription Services are provided "as is." The Company shall not be liable for indirect, incidental, or consequential damages related to subscriptions.
Governing Law
These Terms are governed by the laws of the State of California.

Laundriii – Terms of Service